Chapter 6: Choose My Pharmacy® Report Card FAQs

I submitted my data! When can I expect my report card? 

Approximately six weeks after the quarterly data request emails are sent out on the 1st of the month or first business day at the start of a new quarter. The time between the email being sent out and you receiving your report is spent gathering data from as many of our participating pharmacies as possible as well as engaging in quality assurance to make sure the data is accurate.

I am going through the onboarding process and submitted my data but never received my Employee Survey. What happen?

This likely means there was an issue with processing your data submission. If someone from our support team has not reached out to you already, please email support@choosemypharmacy.com and include your pharmacy's NCPDP.

I have a measure rating that says N/A. How can I fix this to 'meet the requirements'?

That is dependent on the measure you are looking at.

How are each of these metrics measured? How do I go about improving my score?

For a detailed explanation of how we calculate our metrics, click to view our Measure Specifications Guide.

My overall score in my report card is blank. Why is it missing?

Being that our company is still in the early stages of collecting and analyzing data from all of our participating pharmacies, it is difficult to calculate a grade that accurately reflect overall performance at this time. As we gather more data and are able to compare it to previous quarters, we will be able to create an accurate system for calculating grades. Until such a time, we have decided to leave the overall scores blank to avoid confusion.